Tong Family

Well don’t u know it sometimes the tech support folks are right. This morning we lost Internet access from Comcast and this reboot procedure actually worked

1. unplug the modem and remove the battery
2. wait a minute and plug it in
3. if this doesn’t work remove the cable and u should see just two lights
4. turn it on and u should jist see the two lights on and power it down again
5. if this doesn’t work power down and press reset

Usually none of this works but in our case removing the cable and rebooting did the trick. Not sure why?