Apple has been much maligned but I don't know it is a pretty cool customer service company.
At 5pm, we discover the trackpad doesn't work on a MacBook. Fire up the apple store app on the iPhone and make a 730pm appointment.
It's a four year old Mac so out of warranty. Most companies could care less. They can fix for $45 for the trackpad plus $40 labor. And it keeps us from having to spend another $1k for a new computer.
Show up. They run a diagnostic and discover the ambient light sensor also reports a fault. The apple genius is awesome. We discover diagnostic seems wrong. Says it will be fixed by 8am tomorrow.
Wow. Samsung may be rocking sales but this kind of service is hard to beat!
And of course the whole transactions is completely electronic. They have complete repair record and send u an email. Amazing.