I can sort of understand why they have had so much trouble. It is a nice product and sets up well. But I wanted to upgrade the plan from a yearly $129 to a lifetime $400. And when I called, they said, they couldn’t take my money. They have a 30 day window and the plan then locks in, so even if you want to pay them more money now, they refuse to take it.
This is one case, where you can see why cellular companies can make money, but TiVo has such a hard time. You would think the policy would be upgrade anytime you want and this extends your commitment. If you downgrade, then there is a big penalty. But essentially, if you con’t change in the 30 day window, TiVo locks out any additional revenue opportunities for themselves for a year.