Tong Family

MSN Hotmail – Message
AT&T Broadband is an amazing company. They cut off my service two weeks ago when they silently updated their system. Had to spend a couple of hours figuring it out, then a journey to their service center in north Seattle. Told me I should have gotten something in the mail. Now it looks like I’m going to end up with two cable modems, given the email I just got. See below…and it will take them a year I’m sure to figure out they have spent more dollars on me…
From: “AT&T Broadband Customer Care”
Subject: *Important* Please read to ensure your cable modem service is not interrupted
Date: Tue, 19 Nov 2002 14:14:16 -0700
DO NOT REPLY TO THIS MESSAGE. IT WAS SENT FROM AN AUTOMATED SYSTEM AND REPLIES WILL NOT BE ANSWERED
Dear AT&T Broadband Internet Customer:
AT&T Broadband is dedicated to providing you the best in broadband services. As part of our ongoing commitment to service, we’d like to notify you of an important technology upgrade needed for your AT&T Broadband Internet service. To provide you with improved service capabilities and continued network stability, we are upgrading your cable modem. This new AT&T Broadband approved modem is the first step in offering you the next generation in high-speed cable Internet access. It will allow us to offer you a wider range of services and features that are not available with your current cable modem technology.
You will soon be receiving a new Motorola SB4200 cable modem in the mail, along with step-by-step self-installation instructions. Installation of the new modem is straightforward and will not require us to send a technician to your home. However, should you require assistance, a specialist from our Customer Care team will be available by phone to help you. Your new modem should arrive within 2-3 weeks. If you do not receive your modem within this timeframe, please contact Motorola’s Customer Support at 1-800-436-2025.
As a token of our appreciation, you will receive a $5 credit to your AT&T Broadband Internet Service bill if you replace your cable modem by December 31, 2002. The credit should appear on your bill within two billing cycles.
We are committed to delivering the high standards of service and quality you’ve come to expect from AT&T Broadband. Thank you for your continued support.